Recording Meetings Under Abnormal Conditions
Objective
This SOP outlines the steps to record meetings when the Companion app is not running, ensuring that audio is shared correctly during the recording process.
Key Steps
1. Starting the Recording Process 0:18
-
Open the Companion app or click on the 'New Meeting' button to start a meeting.
-
If the Companion app is closed, you may encounter an abnormal screen when starting a new meeting.
2. Selecting the Screen to Share 0:50
-
When prompted, choose to share either a tab, a window, or your entire screen.
-
Ensure to select the option to share tab audio if available.
3. Enabling System Audio 1:05
-
If sharing your entire screen, check that the system audio is enabled.
-
Toggle the system audio back on if it is automatically turned off.
4. Confirming the Recording 1:43
-
After sharing your screen, confirm that you are back to recording.
-
Ensure that the recording is functioning as expected.
5. Handling Companion App Logout 1:55
-
If the Companion app is logged out, you will see a login message.
-
Log in to the Companion app to resume normal recording.
6. Seeking Support 2:20
-
If you encounter issues, use the 'Contact Support' button located in the lower left-hand corner of the user interface.
Cautionary Notes
-
Always check that the Companion app is running before starting a meeting to avoid abnormal recording conditions.
-
Ensure that tab audio is enabled to capture sound during the recording.
Tips for Efficiency
-
Familiarize yourself with the Companion app interface to quickly navigate during meetings.
-
Practice the steps in a test meeting to ensure you are comfortable with the process.