How to Access Help Using Ninja Notes
Objective
This SOP outlines the steps to access help and resources available in the Ninja Notes Knowledge Base.
Key Steps
1. Access the Knowledge Base 0:00
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Navigate to the lower left-hand corner of the Ninja Notes webpage.
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Click on the Knowledge Base section.
2. Explore High-Level Topics 0:22
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In the Knowledge Base, you will see two high-level topics: General and Account-Specific.
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Click on See More for both topics to view the covered subjects.
3. Select a Specific Topic 0:40
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Choose a specific topic of interest, such as Changing Subscription Tier.
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Review the step-by-step guide provided for detailed instructions.
4. Access Video Tutorials 1:06
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Within the selected topic, you will find video timestamps.
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Click on a timestamp to watch a Loom video that explains the process visually.
5. Contact for Further Assistance 1:19
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If you have additional questions, reach out to Tyler Nelson at tyler.nelson@ninjaconcepts.a.
Cautionary Notes
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Ensure you are logged into your Ninja Notes account to access all features of the Knowledge Base.
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Double-check the topic you are selecting to ensure it matches your query.
Tips for Efficiency
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Familiarize yourself with the layout of the Knowledge Base to quickly find topics of interest.
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Use the search function within the Knowledge Base for faster navigation.